Privacy Policy

tk9999 is an online gaming and sports betting platform operated for players in Bangladesh. This privacy policy ("Policy") establishes our commitment to protecting the personal information of users of our website, mobile application, and all related services.

We believe you should have full control over your personal information. The information you provide while using the tk9999 platform is handled with the utmost care and responsibility. In this document we clearly set out — what information is collected, how it is used, and what your rights are.

This policy should be read together with our Terms and Conditions, as both documents together form the complete legal framework for use of our platform.

Certain personal information must be collected on the tk9999 platform for the purposes of account registration, transaction processing, and service delivery. The types of information are described below by category:

tk9999 uses collected information only for specific and legitimate purposes. Information is never misused or disclosed without authorisation. The main purposes of use are as follows:

• Account Management and Security: To handle registration, login, identity verification, and ensure account security.
• Transaction Processing: To complete deposits and withdrawals and to maintain financial records.
• Customer Support: To resolve your issues and answer your questions via live chat and email.
• Fraud and Abuse Prevention: To detect unusual activity and maintain the security of the platform.
• Age Verification: To operate a strict age-verification process that keeps those under 21 off the platform.
• Personalised Experience: To analyse your preferences and playing patterns in order to show you relevant offers and suggestions.
• Legal Obligations: To comply with applicable laws and regulations and to provide information to authorities when required.

tk9999 never sells or exchanges your information with third-party advertisers. To learn more about our data practices, visit our About Us page, where the platform's core values and operating principles are described.

tk9999 may share your personal information with certain third parties in limited and controlled circumstances. In every case, information sharing is governed by strict agreements to ensure your privacy is protected.

The tk9999 website and application use cookies and similar tracking technologies. These technologies help improve your browsing experience and keep the platform functioning correctly.

tk9999 retains your information only for as long as necessary to provide services or fulfil legal obligations. The data retention policy is as follows:

• Active Account Data: All relevant information is retained while your account remains active. This data is used for service delivery and account security.
• Financial Transaction Records: Records of all financial transactions must be retained for a specific period as required by applicable law. This period is generally calculated from the date of the transaction.
• Closed Account Data: Even after an account is closed, certain information is retained for a specified period to meet legal and regulatory requirements. Once that period ends, the data is securely deleted.
• Support Conversations: Contact history with customer support is retained for a specified period for service improvement and dispute resolution purposes.

If you wish to request deletion of your data, please contact us via live chat or email. We will inform you of any information that must be retained due to legal obligations.

tk9999 applies industry-standard technology and practices to protect your personal and financial information. Our security infrastructure is multi-layered to ensure effective protection against any form of unauthorised access or data theft.

tk9999 believes every user should have meaningful control over their own data. Your key rights are described below:

tk9999 is a 21+ platform. Account registration or use of services by minors (under 21) is strictly prohibited. Age is verified during the registration process and is reconfirmed at the time of identity verification.

We do not knowingly collect information from any minor. If a user registers with false information and this is discovered, that account is immediately closed and the associated data is deleted.

tk9999 has dedicated measures in place to ensure responsible gaming. For more details, please read our Responsible Gaming page, which covers self-control tools, limit setting, and how to get help.

tk9999 continuously improves its services and technology, so this privacy policy may change from time to time. For any significant changes, we will notify you in the following ways:

• By updating the "Last Updated" date at the top of this page
• By sending a notification to your registered email address
• Via a pop-up notification when you log in to the platform

Continuing to use the platform after any changes means you accept the updated policy. If you have questions about any change to the policy, please contact our support team.

For any general questions about tk9999, you will find detailed answers in our FAQ section, which covers common questions about accounts, payments, and other topics.

If you have any questions, complaints, or data-related requests regarding this privacy policy, please contact tk9999 by any of the methods below. Our support team is available 24 hours a day, 7 days a week in both Bengali and English.